William Ward

“Interruptions can be viewed as sources of irritation or opportunities for service, as moments lost or experience gained, as time wasted or horizons widened. They can annoy us or enrich us, get under our skin or give us a shot in the arm. Monopolize our minutes...

William Arthur Ward

“Every person has the power to make others happy.  Some do it simply by entering a room — others by leaving the room.  Some individuals leave trails of gloom; others, trails of joy.  Some leave trails of hate and bitterness; others, trails of love and harmony. ...